Discussions

I am currently researching food delivery app solutions from a product and operations perspective, and I’m interested in hearing experiences from developers, founders, or operators who have actually implemented or maintained similar platforms.

Most public conversations focus on features and UI, but in practice, it seems the bigger challenges appear after deployment, especially around system reliability and operational workflows.

Some areas I’m particularly curious about include:

-Managing restaurant onboarding and frequent menu or price updates

-Handling peak-hour order loads without API failures or latency issues

-Delivery partner assignment, tracking accuracy, and availability logic

-Order lifecycle handling (cancellations, refunds, partial failures)

-Admin controls for monitoring system health and resolving disputes

-Ensuring scalability when traffic spikes unexpectedly

For those who have worked with or built food delivery app solutions:

Which backend or operational features became critical only after real usage?

What common mistakes lead to performance issues or unhappy merchants?

Any lessons learned about balancing cost efficiency and scalability?

Did starting with a limited region or user base help stabilize the platform?

What metrics do you recommend tracking early to avoid long-term issues?

I’m not looking for promotional recommendations—just practical insights, lessons learned, and technical considerations that might not be obvious during initial planning.

Appreciate any real-world experiences or advice from those who’ve already navigated these challenges.